Wrong Property Showing When Receipting Rent

This is an issue that relates to department codes and commonly occurs when a department code is shared by two properties.

In the example we have below, we can see that the Property is set to Propert Road (Test). We have posted this month’s rent into Sage for this tenancy and it is now time to receipt the rent

We find however that when we go to create the receipt that the property is showing as Bodmin Road (15) instead of Propert Road (Test)

Comparing both of these property records, we can see that the same department code has been set for each property

In most cases having the same department code for more than one property is not recommended as it will cause issues similar to the one in this example

To amend this issue one of the properties will need to be assigned a different department code.

Please Note: All financial data posted against the previous department code will not be brought across when the department is changed.

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