General
Setting Up SMS Text Messages
To set up SMS in Decorus Essentials, Go to the ‘Overview’ module and click on the ‘Preferences’ icon This will bring up the ‘Preferences’ window. Select ‘SMS’ at the bottom of the screen Within this window click on ‘SMS’ and then ‘SMS Setup’ ...
Sending mass emails through Outlook without receiving a warning
Depending on your security settings, you may receive a warning when send emails through Outlook. To rectify this you will need to change your security settings 1. Run Outlook as administrator 2. Go to the Options Page and select Trust Centre 3. ...
How do i set up new users
Select user list from the main menu. The main user list will appear. Select the new user button (top left) and the user admin form will appear. Enter the new user login and password and the user name and the respective department. You can add new ...
Assigned the wrong landlord to a property and posted rent into Sage
There are 2 processors you need to carry out to fix this issue 1. Correct the property record in Decorus Essentials a) Open the property record in Decorus Essentials. b) Click on the management tab c) Highlight the current landlord and click on ...
Unable to connect to Sage - Error Message
This could be down to a number of issues:- 1. Decorus Essentials is unable to locate the Sage data folder. Ask the system administrator to view the company setup and check that Decorus Essentials can view the data folder in My Computer. 2. Decorus ...
How to import customers from Sage into Decorus Essentials
Log in to Decorus Essentials and go into the contacts tab. You will now see a box to 'Import Sage Contacts' Decorus Essentials will show you all your contacts in Sage and will automatically un-tick the Sage contacts which are currently available. ...
Entering VAT and a Company Registration Number to Statements
Click on the spanner at the top of the screen next to where it says run Sage. (This brings up your Sage company list) In the bottom left of the screen you will see a tab for contact filter. In here you can change your VAT and company number, contact ...
Transactions that are not appearing on a landlord statement
A Rent due to a landlord goes through 3 (more if not paid in full) stages before it reaches the landlord statement. 1. Rent charged to the tenant as a Sage transaction type SI (Sales Invoice) 2. A receipt from the tenant is then entered as a ...
How to add VAT and the company number to statements
Click on the spanner at the top of the screen next to where it says run Sage. This brings up your Sage company list. In the bottom left of the screen you will see a tab for contact filter. This is where you can change your VAT and company number, ...
How to add service charges to a tenancy
Go into the tenancy and go into the activity tab at the bottom of the screen. Click on the schedule and you you will be able to add recurring invoices by clicking on the recurring invoice.
Unable to run Sage from Decorus Essentials
This is usually because you have different types of Windows operating systems access Decorus Essentials for Sage. Depending on which version you will get a different file structure to get to your desktop.
Unable to backup because access is denied
There are two reason why you will get this message. 1. Because other users are still logged into Decorus Essentials for Sage. Only the person backing up can be logged in. 2. You are trying to save the backup to a read only location such as Program ...
How do I change the default agreement term
From the overview screen go into preferences. Then click on the tenancy tab and you have the option of selecting days, years, months and years Choose the relevant field.
Viewing the tenant and housing benefit balance
This can be set in preferences. From the overview screen click on preferences and then the tenancy option. There is a tick box on this screen which will allow you to see the tenant balance, housing benefit balance and total balance. Tick this and ...
How do i change the default rent frequency
From the overview screen go into preferences. Then click on the tenancy tab and you have the option of selecting daily, weekly, 4 weekly, monthly, term and yearly.
Properties that are let, but still showing as available.
When you let out a property it will already be set to let. If you currently have properties that show as available, however are let out, you need to go into the property record. You will see a tick box for 'Include in Rental Advertising' Remove then ...
Sage warns users are logged in when they are not.
If you should experience a crash with in Sage and have tried logging in again to be told that you are already logged in or another users cannot perform certain tasks because you are still logged in (when you are not) then you will need to delete a ...
If Sage Data objects are not registered
You need to activate your 3rd party integration on every machine that gets this message. Login to Sage then :- Tools Activation Enable 3rd Party Activation Click OK Enter serial number and activation key for your integration. Contact Sage on 0845 111 ...
How do I add a 2nd applicant to the primary record?
You can set this in preferences. From the overview screen click on preferences and from the 'general' tab at the bottom you will see an option to tick to allow a 2nd applicant (Allow 2 applicants within 1 contact record) When you now go into the ...
I need to move my tenant from one room/house to another.
Close down the current agreement and start a new one for this tenant. However the tenants existing financial activity will move to the new agreement.
How do I change standard e mail templates?
You can change/create email/letter/SMS templates by click on the contacts module and then on email (in the communicate template)
How do I receipt rent from a tenant in Decorus Essentials (Letting Agent)
To receipt a tenants rent or deposit select tenancy from the main menu / receipt rent / select the tenant from tenant list, and the sage company from the company list. Any outstanding items will be displayed on the screen in black. To receipt an ...
How do I receipt housing benefit payments
To receipt a tenants housing benefit select tenancy from the main menu / tenant batch receipt / Contact / select the housing benefit supplier from the contact list and the sage company from the company list. Any outstanding housing benefit items ...
How do I put a mark up against the Landlord
From the main menu select landlords. From the main landlord screen double click on a landlord record and go into it. In the bottom right hand corner of the form you will see two fields, mark-up % and mark-up £. If you enter 5.00 in the mark-up % ...
How do I pay a landlord.
Select landlords / landlord payment, or select the agent tab from main menu / landlord payment. Any unpaid landlords will appear in the body of the screen. Select ( cross ) any landlord to be paid / then select post transaction / yes or no. On yes ...
How do I transfer agent funds. (Management Commission)
Select the Agent tab from the main menu / transfer funds / select sage company / the display will show you anything to be transferred. Items in red cannot be transferred because the landlord has not yet been paid. Items in black will be crossed and ...
How do I pay a supplier
You can pay a supplier invoice from the supplier module or from the agent screen. From either screen click on Supplier payments and the supplier form will appear. Select the supplier by either entering the supplier reference or selecting the ...
How do I create a one off landlord invoice or credit note.
From the landlord module click on Landlord Invoice on the landlord menu and the landlord invoice form will appear. You can use this form for two reasons. A. To charge a landlord for something and the charge will appear as a deduction on a statement, ...
How do I enter a Landlord Receipt
This is exactly the same as receipting rent from a tenant except the receipt is coming from the landlord, and the receipt relates to a landlord invoice that is not appearing on a landlord statement. Select Landlords from the main menu then select ...
Housing Benefit
You can do this in one of two ways. A: Decrease rent top-up and increase housing benefit, or B: Increase rent top-up and decrease housing benefit I shall explain this with an example where we decrease the rent top-up and increase housing benefit. ...
Intercompany
Please see attached procedure
Data Corruption
Possible causes for data corruption are: Abnormal termination of the application while manipulating data. This would include loss of power, voltage spikes, internal consistency errors, page faults, and fatal exception errors. Substandard or faulty ...