Scenarios for Cancelled Payments (Agent)

Scenarios for Cancelled Payments (Agent)

If payment has been made but not cleared to Landlord

Delete ‘SR’ linked to ‘SI’ which will then reset the ‘SI’ to outstanding

If payment has been added to Landlord statement and Landlord has been paid

Delete ‘SR’ which will then reset the ‘SI’ to outstanding, once they have paid, receipt rent again as normal, however delete the ‘SC’ to the Landlord to avoid the charge being paid again

If the tenant cancels payment and does not pay but Landlord has been paid

Delete ‘SR’ which will then reset the ‘SI’ to outstanding, then do a ‘Landlord Adjustment’ invoice for the value which has not been paid to appear on the next statement to collect the money back from the Landlord

 

 

 


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