If you, as a Landlord, hold the deposit, and ‘Insurance’ is selected in the ‘Deposit detail’, when you move a tenant out, make sure there is a tick in the ‘Create Deposit Credit’

This will create a credit transaction for the deposit paid back to the tenant

If you are refunding the full amount back to the tenant go to ‘Tenancy Refund’ tab, within the ‘Tenancy’ module, and ‘Pay in Full’

If you are holding all or part of the deposit back, for repairs, then you need to create a ‘Tenant Invoice’ for this and allocate it against the credit. Within the ‘Tenancy’ module click on ‘Tenancy Invoice’

This will bring up the ‘Post Transaction’ window

‘Type’ - Invoice

‘Nominal’ - from the ‘4000’ range

‘Vat’ – ‘9’ non Vat Applicable

Once all the information has been filled in click on ‘Post’ – it will ask

‘Are you sure you want to post this transaction into Sage’ – click ‘Yes’

If the scenario is that you still owe the tenant a part amount - Go to ‘Tenancy Refund’ and allocate the credit against the invoice. Click on the ‘SC’ and ‘Pay in Full’ - then click on the ‘SI’ and ‘Pay in Full’ – then ‘Post Receipt’

If the scenario is you are allocating the deposit against an outstanding rent and the value is the same, you need to go to ‘Tenancy Receipt’ and follow the same procedure as above, the ‘Analysis Total’ should be ‘0’