Overcharged rent connection

Overcharged rent connection

Overcharged Rent Correction

 

- To refund a tenant go into the tenancy record and click to 'Activity' tab at the bottom of the screen.

- Once in 'Activity' click 'Schedule' from the top. 

- Then select single from the bottom of the screen. 

- This will bring up the 'Schedule' window. From here set the 'Type' as 'Credit'.

- Make sure that the other information is filled in correctly in the schedule window, then click 'Save'.

- Raise due transactions and post a credit note into Sage.

 

Refund in Sage

 

-  To refund money to a tenant, go into Sage and do a customer refund from bank account 1260.

- Then update your balances in Decorus Essentials. 

 

Landlord Corrections

 

- Go to the 'Landlords' module and create a 'Landlord Adjustment'. 

- The 'Landlord Adjustment' 'Type' should be set at 'Invoice' and the 'Description' should include 'Rent Income' in it.

- Once all the information is filled out correctly, click 'Post' in the top left corner. 

 

Management Charge Corrections 

 

- Go to the 'Landlord Invoice' from within the 'Landlords' module. 

- This will bring up the 'Post Transactions' window.

- Put the 'Type' to 'Credit' and the VAT code to 1.

- Once you are happy that all the information is filled in properly, click 'Post' in the top left of the screen. 

- Click 'Yes' to the following message. 

 

 

 

Please See Attached Document For More Information


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