When trying to post a ‘Tenant Receipt,’ if a message appears saying. This generally means that a previous transaction did not post through to Sage, due to either a PC crash, slow network or corrupt transaction, i.e. missing bank account, wrong date, etc.

If Decorus detects that a transaction is corrupt, it prevents it being posted and puts it in the ‘Front Desk Receipts’ window within the ‘Tenancy’ module

This will bring up the ‘Batch Receipts’ window. In this example the date is incorrect. Highlight the transaction by clicking on once and click ‘Delete’ –

Click ‘Yes’ to the next message – the system will now allow you to generate the receipt again.